I want to share this experience i had that just happened to me and that makes me really mad.
I’ve being ask to do a logo and i did it as usual, my gig rules clearly state i only deliver black, white or 2 versions in color, but at the end i can only deliver 2 versions. This client ordered a logo and he rejected the job asking me to do 5 more color options all for the same price with i agreed as i already had the design (how could i deny to do this or increase the price without affecting your final rate?), i got a little upset as this was not mentioned before and if she did i would of work this order as a CUSTOM offer…at the end i delivered the files in 4 file formats and 5 colors…she rejected the work again asking me to do each part of the logo separated! (icon, text and tagline) in each color for a total of 48 files. Of course i denied to this abusive behavior and refunded the order as this kind of buyers keep coming again for more, so i prefer to cancel to have more orders from buyers like this.
How we can stop this? we as buyers have to bite our knuckles and give a good rate even when some people do not deserve this, if we don’t do this we are victims of retaliation when they can change the rate easily. Once i had a client that keep ordering and canceling inmediatly to increase my cancelation rate.
I wish we can be warned about this kind of users, but this is not allowed here and it is funny how our rates and reviews are exposed as sellers but not as customers, this could be a good idea to get rid of these buyers and protect the sellers community as the buyers are.
I am sure i am not the only having bad experiences here…of couse i have a lot of great experiences here too, but i would love fiverr could take more care on us as sellers as we are as important as customers, anyone can get frustrated and give up even when you love what you do.