My name is Awais & I’m was a Level 1 Seller yesterday : (
I will share the worst experience of mine on the platform of Fiverr. On November 1st I received an order from a buyer & after just 2 minutes he canceled the order claiming it was by mistake. He claimed that he was trying to check the payment method & without knowing he replaced the order.
What can I do now?
I agreed to cancel his order & then my order completion went to 80% according to the last 60 days as per criteria. I contacted Customer Support to fix my order completion because it was not my mistake. Why I am facing a punishment of someone else’s mistake. I got the reply that we have gone through all the chat & we are very sorry for what has happened to you but we can’t fix this because they are not controlled by us. It’s an algorithm or whatever you say a program handles this & there is no way to correct it manually.
And my reaction was What? Seriously?
Fiverr should upgrade themself from partial behavior towards sellers. Every time the buyer does a mistake they will reply we are sorry for what has happened.
I’m not getting the point of partial behavior towards sellers.
And Thanks to Customer Support because of that stupid mistake by a buyer I lost my Level 1 Seller Badge because on evaluation time my order completion was 89%.
Thank you Support Thank you : (