My packages are clearly marked to what they offer, my description is explaining everything about the gig and how to order, I also have a FAQ section where the clients can get more information than they actually need, yet 60-70% of the orders in last few weeks are wrong. Either they completely missed what I actually do, or more common, their order doesn’t cover what they ask. What happened? Did Fiverr change the gigs layout to be more confusing? Because I don’t personally see any significant changes. Do people order from their phones and don’t bother reading anything?
Why am I being punished for this? Forced to cancel orders because others peoples negligence, statistics dropping, badges demoting… At least give us the option to cancel the gig without penalty, that’s all I ask.