When I was level one or no level seller, I used to get my query answered in no more than 2 hours after issuing my complaint. But ever since I have been promoted to level 2, Fiverr Support is taking longer than ever to reply, even though level 2 sellers enjoy the benefits of ‘priority’ customer support.
Last week, I got a reply from them on the third day of contacting them, and right now I have been waiting for two days to hear back. From our end, buyers are already impatient, and when Fiverr Support also takes forever to respond, it becomes a mess and things get really frustrated. Really disappointed lately with H&S department.
Has anyone of you also noticed this delay in response time or is it just me?