I want to share my experience just now, I meet this buyer.
This buyer order gigs from me 3 times, but this buyer ask for cancellation right away after put order, and the buyer excuse:
- for 1st order the buyer said, she/he use wrong account to order, and ask for cancellation and i agree to do mutual cancellation.
- for 2nd order, she/he put double order, so the buyer ask me again to cancel one of the orders, and i agree to do mutual cancellation.
after that, she/he message me why her money not show in her paypal account, and i try to explain to her, that if she ask for refund, she will get the money, but she can’t withdraw the balance back to her paypal account, she only can use the balance to buy another gigs.
and suddenly she ask for dispute for the remaining order without consult anymore with me.
Is this dispute can hurt my ratings?
That’s why I ask fiverr if there’s a way to block this buyer so she/he can’t keep hurting my account.
also, if in the end, this dispute hurt my account, can i get help from customer support? like to restore my ratings? because obviously this entire situation is not my fault at all.
Thanks for reading.