The buyer said it was not delivered on time, when it was delivered on time. Here’s how it went down, they ordered my gig; they didn’t provide all of the information; I asked them for more, the clock was ticking and they got back to me two days later.
I informed them that it was not a problem, but I might need to add the 2 days back to the order (that’s why my delivery is that long for a reason) I came back to them and said I do. They accepted. I delivered about 6 hrs before the new delivery time. But the review says, “it was not on time”.
What do you do in this situation? I contacted the buyer trying to explain this but they did not reply. The rating is not bad but the review does not reflect my work.
The only time I’ve been late is when I added a gig extra for someone without extended delivery time.
I contacted CS to ask how to handle this situation but I’m curious to know what other would/have done in this case?