Regarding the pandemic situation, I reduced my prices to my regular customers that own local companies in the period of time when my country was in a state of emergency, to contribute and help them to keep producing content at a friendliest price.
The state of emergency ended and everyone is trying to get back to normal. Recently, I received a message from one of those clients asking a quotation and I sent it with my regular price. The client claimed about the price. I gave context and explained everything. The client said that I could not charge more because in that case I’m taking advange on people, when it’s right the opposite. Unfortunatelly, I had to say goodbye to that client and giving him a negative answer.
I’m sharing this with the community because I believe that we can learn with other sellers experiences and I’ve learned lots of things here and it’s my time to contribute. What I’ve learned with this was:
- Be careful about giving discounts on people - In this case I always charged the regular amount and just because I made a discount at a very specific situation I ruined everything, because my client didn’t want to understand;
- At this type of platforms, most of the times, buyers order accordingly with the price and, if they will get a chance to claim to pay less, they will do it, for sure, so it’s better that you not give a chance for that to happen.
And when a client tells you that you cannot charge that amount… Yes, you can! It’s your business, your time and your skills. So, stay strong!
I wish lots of sales to everyone.