I agree - some buyers are so weird, that a “block” button would really help.
The problem is sometimes, that if you already have marked an unacceptable message-thread as “spam” they are still able to order sometimes, and then normally the “senseless game” starts, as they do not accept that I don´t deliver to people that called me “everything” or expecting things from me that I simply don´t offer or they are playing dirty from the beginning - they don´t care about in-depth explications that I´ve already given - and they reject the cancelation request again and again.
As you can see, I offer “sensible” services, but absolutely clean without any fake of nothing, just the pure service, and I am absolutely honest in my explications if the buyer expects things I can´t fulfill (and I don´t promise) and if my service does not make sense for them, I tell them not to buy that, what is quite obvious…
Some occurrences would be quite funny if they wouldn´t generate lots of work for me…
Some examples, some of them are generic as they repeat again and again:
A Customer asks me if my service includes the specs A/B/C. I answer him, explaining that none of these expectation would be fulfilled, also they are excluded in the description. And then comes the order “as already spoken by message I bought your Gig and expect from you A/B/C”. Why?
A Customer delivers a link to completely illegal content (Illegal streaming page + forced installs + whatever). I tell him, that for sure I will not deliver to that page, for several reasons. The buyer does not accept and not only insults me, he also says that he will inform customer service, as I do not deliver what he wants. Ehm yes - great idea - report a seller that he is not delivering his service to a completely illegal website…
Also great was some days ago - again a clearly excluded webpage from my services - that I´ve canceled… The buyer had the great idea to tell me: “if I accept the cancelation you have to give me back 3 Gigs”. Ehm, what?
Last example - a classic: “Hey you are selling crap, eh, an offer that is worth nothing!” mixed with some more requirements he expects and I definitely do not offer and if he would have read the description he would have had that clear… Apart of that the links given are mostly some kind of cheat / fraud / whatever. Not really a good start to do a business, that should be based in trust I tell him as honest and smart as possible, that I do not have what he is asking for and that there is no base of trust if his “business model” is based in rip off people so the possibility to rip me also off is quite high… Yes and then the “show” begins, and I am the bad guy, as I do not help him with his fraud.
So concluding - Yes a “block function” would be really great in that cases