I’m a seller on Fiverr. I’ve been about 5 years here, happy with the environment. I share this story in hope to gain attention and better solution for the community.
So here’s the story…
I had a buyer for a gig/project which valued $60, it was in August 2016 (3 months ago). The project already finished and the buyer gave me nice 4 stars ratings.
But yesterday (21 December 2016), Fiverr Customer Support canceled this order and refunded the money. I ask Support why my money refunded after 3 months. The Support guy answered the money was charged-back due to claim by payment authority.
When such charge-back occurred, FIverr sacrifice me as seller without any compensations. Their excuse is neither Fiverr or Seller receive the money. But why Fiverr 100% sacrifice seller? Meanwhile for every sales made Fiverr pick 20% deduction fee…
I have made more than $10,000 from fiverr. That means at least I have given Fiverr $2,500.
$12,500 x 20% = $2,500.
With the money I sent to Fiverr as fee, I should have been able to recover the “Loss” of my sales due to charge back (which only $60). But why Fiverr not doing that, instead Fiverr excuse that they do not get the money from the canceled order.
With this case… I’m asking you guys in this community, what should be the best solution. I understand in business we have risk. But here we join to Fiverr in hope we get protection from Fiverr through their payment gateway service.
Let me know what’s your thought…