As we all have had, I have got one these clients who asks for discount. So, one old client came to me. He worked with me about an year ago when I used to offer a compete different thing, which I do not offer anymore. He wanted that old service. Although I was not doing that anymore, I decided to do it considering he is a repeat client. Then he started asking for discount. Again, considering he is a repeat client, back to me after an year I gave him $5 discount but he wanted more. I explained him that “I have many repeat clients and my fee is what they pay.” and then we shared a few more messages. I was away from my workplace for a few minutes, before leaving I said “Going for lunch now. I will get back to you once I am back” and when I came back, there were 5-6 messages and last one was “I can’t keep on waiting for your single reply for 10 mins. Just because your gig is going good, do not fly. It will clash any day.” I am like what? But I very politely told him that “I was away and couldn’t reply. If you think we are not right choice for your project or if you are not happy with our prices then you may do some research and find a perfect match. I am sure you will find someone who offering exactly what you are seeking for.” I am not sure why but he still wanted to work with me and kept on asking for discount by reducing a few words.
I always try to be transparent in my pricing. That means that I prefer not to waste my time on price negotiations. I usually don’t give discounts unless its a charity I want to support. I don’t price arbitrarily so I don’t discount arbitrarily. My main reason of not giving discount is that if I say yes now they will always nickel & dime on anything I ever do for them…this happened me a lot when I was new on fiverr.
Some clients just love haggling, assuming there are always margins that can be squeezed. Or they assume that sellers on fiverr desperately need the sale that I’m willing to be underpaid. Some client say, “I will give you 50 orders, discount?” and I reply with “Sure, I will give you discount on every 3rd order”, and you know what, most of them never come back.
Some compare your price with someone else’s price. They say they have a better offer. Of course not. When I find a significantly lower price on any product, I don’t go back to the first guy with the price, I simply buy from the second. The only reason I’d return to the first is as a negotiating tactic, or for more information.
Do not drop your price. Target clients looking for value as their top priority, clients who appreciate that in order to receive a good ROI they need to pay a bit more for quality and expertise.
I am not saying never give discounts. I value repeat customers. It makes me feel good to offer a surprise discount to those who don’t request one for no good reason. What do you guys think?