This isn’t so much a rant, but I am mystified. I received an order today. I went to look at it, and all it said was “Hello, This is for a call to dialogue on a custom order. Please call me at [redacted US phone number]”.
Now, the TOS is really quite clear on this, and I’m sure all of us know those annoying messages in the writing boxes that flash up when you use words like email, payment etc. The TOS for this specific thing reads “To protect our users’ privacy, user identities are kept anonymous. Requesting or providing Email addresses, Skype/IM usernames, telephone numbers or any other personal contact details to communicate outside of Fiverr in order to circumvent or abuse the Fiverr messaging system or Fiverr platform is not permitted.”
Pretty clear. I also had a message saying the same thing that had been sent just prior to the order. So I reported the message and decided to contact CS to report the above, like a goody two-shoes.
I got Sheana, who is normally pretty good, but she must be having a bad day or something. I have sent screenshots, reminded her of TOS (this was after my initial message explaining that the Trust and Safety team might want to review this and that the phonecall consultation was not something related to the gig.
Anyway, I’m not going to write to CS anymore tonight as their approach is essentially that I should go ahead with the call and let them know if I get a bad review. Fair enough. Pointless to string it out. That, I’ll leave to specialists like unhappydeeds…
I’m just going to explain the TOS to the buyer and give him alternatives, and offer a mutual cancellation. Again. However, I am wondering what other people (buyers and sellers) make of this. I know there’s always leeway, but I found this rather inconsistent. I can understand prefering to talk about your project, but really… buying a gig to force me to call that is literally breaking the TOS? Now I have to potentially request a cancellation that leads to a meltdown and CS is pushing me to break their TOS?
And yes, it was a $5 order. It’s always a $5 buyer.