When i try to order the gig a msg show For privacy reasons, this user may not be contacted directly

[yosri21]

hello

when i try to order the gig a msg show For privacy reasons, this user may not be contacted directly.

what’s the solution for that?

[misscrystal]

It means you cannot contact them for some reason. They might have reported you for spam or they might have been reported for doing something against terms of service.

[yosri21]

Reply to @misscrystal: hello , i dont know why exactly , just the buyer order the work and all so good , just i can send the work 😕 maybe because some seeting in him account or somehing like that

[misscrystal]

If he ordered from you and now you cannot contact him to deliver it, his account must have been banned. This usually happens when the buyer has had a dispute with Paypal and fiverr bans him for refusing to pay his Paypal charge from fiverr.

[luckygutsy]

I’ve heard of people being blocked for multiple accounts as well, and for contacting their buyer/seller outside of Fiverr. Regardless you should be able to request a cancellation.

[yosri21]

Reply to @luckygutsy: you means after he order my gig and i contact him outside? 😕 i dont think that .
i keep trying

[yosri21]

Reply to @misscrystal: i can contact fiverr support?
maybe that’s why , i am really not sure !

[fonthaunt]

Reply to @yosri21: You will most likely have to have the order cancelled. The best thing is to open support ticket at www.fiverr.com/support. You should have anything major to worry about since the other user’s account was closed and this happens from time to time. I don’t count my earnings until they are in my bank since sometimes things go wrong. 😉

Also, this thread isn’t actually a tip for sellers and it is difficult to follow so I am going to move it to Conversations.