I have had a few buyers recently, who have made a habit of asking for revisions on orders over 1-year after their original delivery. Of course, they do not need ‘revisions.’ they want an original order revamping to meet a new set of criteria. - They just don’t want to pay.
In the most recent case, I had a buyer who I created a $65 video for in January 2018, ask me to revise their order. Trying to get actual revision details was a nightmare. Then it turned out that their initial idea of a ‘revision’ was one of adding 1,600-words of extra typography to a video. - That is not possible (at least in a 1-minute video) and well beyond the scope of a revision.
I tried to be reasonable and spent what in hindsight, was far too long explaining how their video script was not a script and was far too long. They responded by sending an edited version. However, this too was too long and would essentially involve creating a new video.
In this case, I invited the buyer to place a $40 basic order for a new video. I explained that I would create several new scenes to reflect the new information being provided, and edit these into their existing video.
Sadly, my buyer considered this too expensive. They, therefore, returned with a new edited script which to be honest, would require the same amount of work. However, just to get this out of the way, I sent a custom offer for $24. This was more than reasonable.
Fast forward to today and this buyer has decided to try a new tactic. Namely one of stating that their original delivery was flawed and, therefore, needs modifying FOC.
Then they send me screen grabs of not grammar errors, but text they would simply like changing.
At this point, I am more than bemused by someone asking for spelling and grammar edits by saying "there were several grammar errors an the part the says…" -
However, I am also incredibly offended that anyone can try and be so manipulative, for the sake of saving $24. In this case, I’ve explained that I can’t help and blocked this buyer. I should also point out that negotiation has been ongoing now for 3-weeks. - i.e. I’ve wasted more time trying to help this buyer than can be reasonably justified.
On my part, I get upset when anyone tries to get me to work for free. However, in this case, I’m also shocked by how anyone thinks that it is okay to behave this way when trying to market their own business. The order in question concerns a private school! Is $24 to update a 1-minute video created 18-months ago, really an unreasonable expense?