Fiverr Community Forum

Where did my refund money go?

My mutual agreement, I had to cancel an order. So, I am wondering where my refund is? It is not on my statement nor can I find it in my Fiverr account. Help!

it will goes on your fiverr account.

Maybe give it a day, logging out and clearing your browser’s cache before logging back in might help too, and if you can’t see it in your Fiverr balance still, you can contact Customer Support: https://www.fiverr.com/support_tickets/new?source=help_center