I’m a VID on Fiverr and a seller recently canceled an order because I brought up the issue that I wasn’t satisfied with his work. I got a refund and I requested it to be sent back to the card on file. It has now been almost a week and the money hasn’t been returned to my account; nor is it shown as an account balance. What is going on? Where is my money?
Also, now I do not have access to Fiverr customer support chat. Is it down for everybody? As a VID I have had access to Fiverr customer support chat for awhile but now it’s not working. Sometimes the button in the bottom right doesn’t show up at all, or when it does I’ll click it and it’ll pop up but then close quickly and not reappear. What is going on??