I need to request an order cancelation / raise an issue for poor workmanship and the seller is unable to understand my requirements the customer support forms are not working please can someone tell me where the option is or send me the link?\
If you have an issue with an order, you can use the Resolution Center to assist you. We recommend using the Resolution Center to work things out with your buyer before contacting Customer Support.
To access the Resolution Center:
- Once logged in, within an order, click Visit the Resolution Center .
- Select what you would like to do with this order and click Continue .
- Ask the seller to cancel this order: You can ask your seller to cancel the order. Explain why you would like to cancel this order.
After you select, explain why and then click Send .
Your dispute is submitted and sent to your seller. They will have up to 48 hours to accept or decline. You can view your open dispute within the order page.
I’m sorry you had a bad experience. You can use the resolution button on the order page to request a cancellation of the order. The buyer can still refuse, in which case you can present your facts to customer support.