Where is the ''Resolve'' button to Cancel old incomplete orders?


#1

Good morning,



As per the article in Fiverr Customer Support located here:



http://support.fiverr.com/hc/en-us/articles/200051036-New-Feature-for-Sellers-Cancel-Old-Incomplete-Orders



I have a very old order where the buyer never sent any order instructions but the clock as not begun yet. Now I want to clear-out this old incomplete order but I cannot find the exact location of this Resolve button so I can cancel this order without any negative effects to my level badge and ratings; as stated in the above article.



Thank you for your assistance.



James


#2

I actually had CS cancel one a bit back, but this was under v2. I contacted CS and asked them how I go about cancelling it. They said they would remove it and it would not effect my levels at all since the order had never started because no information was provided.



#3

That is good to know because I wondered what would happen in that case because I had one buyer that I had to nudge so far and I did not know what I could do if he had not responded.


#4

Thank you everyone for replying so promptly to my inquiry. I only want to get rid of it because I like a -clean field- when I work and this little incomplete order is just lingering around when I look at my Active Sales under Manage Sales and is just bugging me.



But! I am so very grateful that is all I have to worry about in the Fiverr sales system. Everything else has been moving along smoothly thus far… (and now I’m going to do a little jig so I don’t jinx myself).



Thanks again @madmoo, @kjblynx, @est1990 and @belgianwriter!!!