I’ve been trying to close my account and get my money that they put into an account instead of giving me a refund for work that wasn’t delivered. I’ve submitted three request and they act as if I did nothing. I haven’t received a reply or acknowledgement that I even exist. They have terrible artist that cannot do what you need and you also get a ton of unsolicited unrelated to your job request offers. A real pain in the ass and no one is within reach. No phone number or contact list.
Have you read Fiverr’s Terms of Service? Refund is given as Fiverr credit for further purchases, not returned to your payment provider.