I would like to know if there are a list of departments or specific staff members in Fiverr that we can contact regarding any unresolved issues. If so, will these departments/staff respond to user help requests - and if so, what is their typical response time? I sent a help request ticket on Monday, 11/30/2020 regarding an ID verification issue that I was experiencing and it was marked as resolved about one day afterwards - without any response or resolution to the issue. The next day, I sent an email to Fiverr support (email@example.com) and an automatic help ticket was created. About a day later, this ticket was also marked as resolved without any response or resolution (e.g., changes done to update my ID verification status).
If anyone has helpful recommendations regarding who to contact through e-mail or through the FIverr interface, I would greatly appreciate it.