In a very upsetting interaction with Fiverr Customer Service. One that seems to be full of purposeful maliciousness and authoritarian aggression toward me, something came out that has caused me to ask.
Who does Fiverr Serve?
Now you can almost anticipate the trolls to follow saying, “It’s their company, they can do as they like.” However, there are major limits to that kind of noise.
For example, the company is made up of dozens, perhaps hundreds of employees. How can the “company” do as it wishes unless those employees are somehow informed?
Further, there does appear to be a public TOS. And, of course, like most of these TOSs they’re designed in a way to harm those “voluntarially” agreeing to them. Even so…
Is there a secret TOS that Fiverr uses to which “we’ve agreed” but to which we’re uniformed?
I was just told that Fiverr CS has the right within the TOS to “edit feedback”. Yet, when I asked to see that in the TOS it was not provided. A search for the term “edit feedback” in the TOS yielded no results. Further the word “edit” doesn’t appear at all. There are words like credit, edited, accredited, etc. But the word edit appears no where.
So, why is Fiverr CS reporting that the TOS contains language it does not? Perhaps the manager was being …colloquial? We’ll soon see.
However, the deep sense that people have, a sense that is growing daily, that there is something fundamentally wrong with Fiverr will only be hastened by these problems.
What issues have you noticed with Fiverr and CS that lead you to wonder about its real purpose and how transparent are it’s policies?