Well, it seems like I will get demoted from Level 1 to New Seller as my order completion rate is ~78% The funny thing is, the reason behind cancellation is no where related to my work or quality of service. Buyers made mistakes and sufferer is seller. As usual, I have contacted the seller support centre and got their generic response again… Really disappointed and, I’m losing interest from Fiverr.
We’ve marked this ticket (#2481079) as resolved.
James (Fiverr Customer Support)
Jan 11, 5:10 PM EST
Thank you for contacting us regarding your issue. I am sorry to hear this. I do apologize but since this is calculated automatically by the system there is nothing we can do to reduce/eliminate the effect these cancellations have on your account (including your order completion rate) because all cancellations (including mutual cancellations) affect your order completion rate.
If you do not meet the requirements needed to maintain your level status on January 15th you will get demoted, unfortunately.
We are sorry for the inconvenience.
James | Fiverr Customer Support
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Fiverr Customer Support
Jan 11, 12:23 PM EST
From Nov 15 to till date I have completed 6 orders out of 8. 2 were cancelled as buyers had issues. One order was cancelled because the buyer placed order by mistake. The other was for fraudulent activity of buyer account (that account is still suspended! https://fiverr.com/nicomee ) Will fiverr demote me for these two cancellations? As it seems like my completion rate is now 78% which is below 90%! But, Its not my fault! its due to buyers deed.
As you can see both of the cancellation is irrelevant to my services so, I believe It won’t affect my level. i.e. I won’t get demoted due to these issues.
P.S: I am attaching screenshots of these orders. You can see that the suspended buyer even put a 5 star rating for the task. And, I did exactly what he required even though, I didn’t get paid…