Fiverr Forum

Why a low response rate?


#1

Hello,
I just noticed my response rate is at 75% and I don’t understand why. I’ve answered all my messages, the only two things that come to my mind would be a message from a finished gig where the buyer thank me for the last time so I didn’t answer to this message and even though I read it it’s marked as “unread”, and the other thing is from last month when I couldn’t access my fiverr account for a few weeks as I forgot the password so I haven’t been able to answer to a request quickly, but when I finally managed to connect again, I answered…

Do you know where it comes from ? And how can I fix it ?

Thank you


#2

Answer every single “first” message within 24h and your response rate would be 100%. That does include spam most of the time even if the Fiverr notice says it won’t count. It does not include messages after the initial contact in a conversation.

If you forgot your password and couldn’t log in for some time, you wouldn’t have been answering messages within 24 hours. That probably pushed your rate down.


#3

Oh, ok, so that must come from here then, I thought it would only affect the response time, thank you very much !


#4

My response rate keeps dropping too! I failed to answer one message in less than 24 hours a few months ago, but I have answered all messages since then, and my response rate keeps getting lower and lower!


#5

How often is it meant to be checked and improved ? Every month ?


#6

Yes, they evaluate our performance every month.