Fiverr Community Forum

Why am I not being promoted to TOP RATED!

Hi there,

I have already achieved the goal to be top-rated but I am not being promoted. I know this is a manual process but I want to know what is the reasons behind not to promote me. Can Anyone help me out!
This is my account link if you need it.

Note: All the requirements a completed over almost a year.

Thanks!

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i think you have to contact them for being promoted to top rated.

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Already done that, They said that, this a manual process and advised me to follow the top rated sellers how they created there account/gigs. But followed them too but I didn’t get any wrong with my gigs. They must give some accurate guideline what to do!

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Maybe because of your language skills. You have mentioned English as Fluent but I can see some mistakes and maybe that can be one of the reasons. So it’s not Fluent. Just assuming on the possibility! Don’t want to demoralize you in any way. This is just what I saw the moment I read your 3 line sentence.

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Looks like you still don’t know how maximum level works.
Check this out! - https://www.fiverr.com/levels

Top Rated Seller:

  • “This elite group of Sellers enjoy a growing number of exclusive benefits, as they continue on providing Buyers with an overall excellent experience. Please note that this is a manual process - once you meet the following requirements, we will look back on your performance. Once our team confirms your eligibility, you’ll be ranked as a Top Rated Seller.”
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Maybe, you are right!

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Yes, I know that it is a manual process.

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So why are you even creating this topic, if you do know that it’s manual. We can not do anything: we are forum users, buyers, sellers. Not some sort of CS.

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If you type “why not TRS” in the search bar above there are over 50 topics on the subject which you may find interesting.

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Yes, I know you guys cannot do anything but those who are already top-rated here may help me to figure out what is wrong with my account, can’t they?

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These posts may help answer some of your questions.

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There is nothing wrong with your account. It’s a very small percentage of sellers who owns the top rated seller badge. There are hundred times more sellers who have already reached these requirements, but it’s a very hard journey. You are not guaranteed to ever get rewarded with the Top Rated Seller.

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Thanks for the information bro!

This is a topic that doesn’t need to exist. If Fiverr sees you worthy of the badge, they will promote you. That’s all there is to it. They have their own metrics…

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Yeah ! this is the Metrix

As a TRS myself, let me offer some insight.

You are setting yourself up for failure by asking “what is wrong with my account”.

The TRS badge is not easy to get but at the same time it’s not a badge you need to get in order to make good money on the platform.

Work on your process and not just the deliverables, and always strive for excellence when it comes to customer support.

Best case scenario: Fiverr grants you the badge.

Worst case scenario: you elevate yourself, grow your business and make more money.

It’s a win-win.

But if you keep hitting an invisible wall and feel bad about something you cannot directly control or influence, you will be unhappy. And if you are unhappy you will probably not be able to grow and create a better future for yourself.

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Maybe it’s things like where you offer “24/7 customer service”. Maybe not many TRS offer that (at least if they aren’t part of a team).

Or maybe they prefer gigs that don’t offer money back guarantees/satisfaction guarantees (I think TRS don’t normally offer them). Maybe the shortened link in one gig could be an issue. Or maybe it’s how some things are written in some of the gigs, or maybe it could be to do with prices (eg. maybe the prefer slightly higher basic gig prices for TRS).

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Hi there,

Do you know for sure you are not being promoted? Have you received a message saying so?

As customer support is very short-staffed just now, I wondered if maybe the manual review is still pending.

I strongly suspect that if you are indeed not being promoted, communications with clients ‘may’ be the reason why not. From what my manager at Fiverr said to me, they will look at your attitude in messages, your spelling, presentation etc–looking for a very high standard of communications and great consistency. They are also looking for an attitude that is ‘can do’ and a seller who always goes over and above a standard delivery.

So, I’d think about things such as:

  • politeness
  • friendliness and accessibility
  • punctuation
  • spelling
  • grammar
  • offering the client MORE than they expected (added value)
  • positivity
  • approachability
  • being pro-Fiverr (not saying negative things to clients about the platform)
  • immediate rectification of any issues the client has with the work
  • being online more than offline…

Things like that! There are so many, so this isn’t an exhaustive list.

So, if you fulfil all the measured criteria but (as an example) have ever been short-tempered with a client, or have not answered a client, or have messages that are too short or full of spelling errors etc., that counts against you.

I am only guessing, since I cannot see your client communications. :slight_smile:

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Thanks for your advise! I will be confident and will continue doing my job as I am doing. Your words inspired me a lot! Love you, bro!

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Thanks for the information. I always try to be good and polite to my client. I maintain 100% in this section. I will follow the things you shared. :smiley: