Why are Customer Service cancelling orders?


#1

For absolutely no reason. They cancelled 6 of my orders from the same person today. That person had NOT got in touch with me, the orders were NOT late. They were just cancelled by CS. As you can guess, this has reflected pretty poorly on my account :s


#2

Is the buyer still active? Maybe they were deemed a fraud or something by the site?


#3
mirenbaines said:
  • Is the buyer still active? Maybe they were deemed a fraud or something by the site?






Yep, he messaged me back saying he requested they were cancelled.

#4

Definitely ask them. I had that happen a while back and it was a mistake on CS’s part since they thought I’d agreed to it (miscommunication between myself and a buyer).