Okay, so I understand completely where you are coming from, however:
As an artist I constantly find a huge misconception with how much time and work creating illustrations take.
When these clients bought my package, it very clearly states that you get 1 revision.
However both these clients asked for 4 revisions, on a one revision package.
It also clearly states that you can purchase an extra revision for a very small fee. This is all stated in my gigs.
These two clients wanted changes, which is fine, and for both clients I preformed multiple revisions for no extra charge - as I like to leave my clients happy.
But there is a line, simply put I cannot do infinite revisions for no extra charge, which I feel is a very reasonable statement.
I simply cannot afford to pour hours and hours of my time into editing an illustration for no extra charge.
If you where to put this scenario in any other profession context I feel this is extremely obvious, for example if I go to a restaurant, and don’t enjoy my meal then yes, perhaps you get a replacement meal or an extra side for no extra charge, however what happens when that customer demands an extra meal, a side, two desserts and a milkshake?
At some point you have to draw the line and say “ look I want to make you happy but I can’t afford to work for £2.50 an hour”.
In both of these cases I asked for extremely small fees, and I can’t help it if the client is unhappy that they have to pay me for my time.
Again, I do understand where you’re coming from and want to change this, but I don’t see an alternative solution.
I can’t help it is a client is unhappy that I’m having to ask for extra money, but I as an illustrator deserve to be fairly paid for the time I spend on something.
This was never about laying blame on anyone and I always endeavour to improve, the large majority of my ratings are quite lovely - but not every client understands that if you ask me to spend hours more of my time on something, you then have to pay me for that time.
If you have any tips on how to change this, I’m happy to hear them.