To be honest, I want to rant about this but instead, I’d rather ask any buyers reading this why they can be so averse to paying more for some services when sellers simply refuse to do extra work for free.
To put this in context, here’s my beef and just one of many examples of what I have to deal with on a regular basis:
Last week someone ordered a one-minute explainer video from me for $10. This wasn’t a custom video. Although I do offer custom work, my $10 package is for a standard template (which I have created) which I simply alter the text and logo on, in order to customize it to individual client requirements.
The problem in the case of the order in question was that my standard template simply didn’t suit the story my client wanted to tell with their video. This being the case, I added a lot of customizations free of charge and basically created a full custom video.
The good news? The client loved it. However, they decided after delivery that they wanted to use a completely different script. Stupidly I, therefore, amended the video FOC. The big problem, however, is that today the same client has come back and asked me to make further changes to their video. As soon, however, as I quoted this person $10 for the necessary revisions, they became hostile.
In this case, my question is why? Why do so many buyers get so enraged about the idea of paying for extras they need, even after already getting the full red carpet treatment?
The original order is closed. the buyer acknowledged that the work exceeded their expectations and acknowledged the fact that on an order with no revisions included, they got one very big one FOC. Why then, in their mind are they so shocked (and perhaps even insulted) by the idea of paying more now in order for me to basically go back and completely repurpose their original work due to their brief having changed. - Over one week after the original delivery?
This is like going to McDonald’s, getting a big mac (for the same price actually), then going back a week later and saying you actually wanted a chicken burger. I mean, would you expect to get your chicken burger FOC? No! Of course not!
These people make me so effing angry!