Every so often, I get an order cancellation. It’s never because the buyer is dissatisfied. It’s always because the buyer cannot send me the requirements correctly. I work in mixing and mastering, and sending the audio file requirements is often times a struggle for novice customers.
I’ve gone as far as creating video tutorials for every major recording software with instructions on how to do what I need you to do.
Sometimes the customer simply cannot get it done and they cancel the order. Now, I’ve received an order, done ZERO work on it, the buyer cancels, and then WE as the sellers get our Order Completion percentages dropped. What is the deal with this?
This seems completely backwards. I understand if you start the order and the buyer is unsatisfied. But it is completely idiotic that we are penalized for some customers’ negligence.
Am I missing something?