Fiverr Community Forum

Why buyers disappear after leaving messages?

is this happening only to me or someone else??? that buyer usually did not replay after leaving a messages …
thanks

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Happens to everybody. Maybe they see your response rate and if it’s 5+ hours, they don’t expect you to answer right away. So they hit a message and go and run some errands and do what they have to do.

I think it’s normal.

We can’t expect people to wait for us all day, right? Or maybe they have urgent business, or are at work…

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what do you mean by that they see our response rate …please

In your profile. Can be seen.

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yea Exactly buyers do that , when you will response them very late , that would be a negative point from your side , so they will move forward to others seller who will response them fast. Try to be responsive very fast to avoid these type of issues.

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I don’t agree with you. You can’t possibly tell me that all buyers are the same. I have buyers that are just plain busy and answer very slowly. This doesn’t mean they’ll just “find new seller”.

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thanks @neromare

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yea all buyers are not same , but you know if a buyer want urgent work, he’ll never wait for you next 3 hours, he will move forward, so fast response is very important point.

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Don’t worry @abdullah_shah - I see your response time as 1 hour? I don’t think it’s a problem caused by how long you’re taking to reply to enquiries. :slightly_smiling_face:

Often buyers will contact several sellers about what they’re looking for before making up their minds what to do next, which is probably why you don’t then hear back from all of them

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Many buyers aren’t online as much as sellers are.

When they send a message they could get called away.

It’s a frequent occurrence and you should simply respond and await their response.

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Again not true. I have selected time for my gigs more than enough. 3-4 days, or depending on the gig sometimes 10 days. After we clarify everything, no urgency will force me to finish before my deadline. I do offer expedited services but it’ll cost them a lot.

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ok so you are talking about response after taking order, yea you are right according to that , i was just talking about Msgs response before ordering , as its happened to me yesterday, A buyer leave a message to disscuss her project, i respond her back after 5 hours , she said that someone else is hired because you were not available

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despite of responding fast usually they did not replying fast as compared to sellers .and i think even they forgot about his/her messages

no i am talking about messages before placing orders …

yea you are right, but all the buyers are not same

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Well… You know. Since we don’t have auto-responders on this platform, it cannot be avoided. I’m in a timezone UTC +2, summertime is +3. And on top of that I work late. Sometimes they message me — I’m sleeping. How you gonna answer while you’re sleeping?

If someone was really fascinated with your work, he would’ve waited. I think you lost nothing. You’ll find a better clientèle. Trust me.

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so there is even no feature to active sleeping mode

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yea agree with you :slight_smile:

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I think nope. Because even if my devices are all shut off, night messages still count as not read, thus hitting my response rate.

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i think there should be something to avoid this type of issues

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