Fiverr Community Forum

Why Buyers MUST contact seller before ordering

Then why are you in business? Why are self-employed?

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I’m in business to get orders, not messages. You’re confusing Fiverr with other competitors.

Why are you on Fiverr? Why do you like messages so much?

I don’t understand sellers that get offended if I order without messaging them first. I would understand if the project was controversial, but if it’s not, what’s the problem? Besides, why should I wait for the seller to get back to me? Why should I check “online only” and limit the talent I can get?

I suppose some sellers would love to be on camera, chatting with buyers, but that’s not Fiverr. We should all learn to work within Fiverr’s parameters. We can always suggest improvements, but in the meantime, adapt to Fiverr instead of expecting Fiverr to adapt to you.

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I see your point, and maybe operating that way works best for you.

You seem to view your work as transactional and accepting ”orders.” I’m sure that isn’t a sustainable growth mindset.

If I have a question about a gig service and the seller comes across as unprofessional, lack knowledgable, or unfriendly, I would move on to someone who is more service-minded and business-minded.

On your profile, you said people could message you. :thinking:

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All our work, yours included, is transactional. How do I get you to work for me? I place an order. Will you work for me if I don’t order? No. Will you work for money? Yes.

Whether a seller is McDonalds or a 5-star restaurant, the purpose is the same- get orders. Whether the buyer pays $5 or $500, the purpose is to deliver quality work that creates a repeat customer.

If you look at each gig, you will find this:

fiverr button

Why is continue above contact seller? Because Fiverr wants you to order. Fiverr allows you to contact the seller, but it’s not what Fiverr wants.

Maybe this isn’t your platform, maybe you’d be better off hiring sellers offline. Perhaps you can meet them at Starbucks, sit down, and let them give you a presentation of their work and services.

If you want to work online, you need to adapt to the way things are done online. If you message sellers, you have to ask relevant questions that are not answered in the gig description. Otherwise you’re wasting people’s time, and people don’t deserve that.

I also don’t need to be told I lack a “growth mentality” when I was a Top Rated Seller until 2017. I obviously know how to grow, but Fiverr changed, and now I focus on other things.


Well said… essential for everyone.


After contact it became more easy to work for both.

It was really helpful

[Dear buyer, I think you are right

your right brother. i agree whit you. Thank you

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Useful Suggestion, Thanks for sharing
I will must use this in my gigs

Thank you very much for the tips brother

Thanks it’s helping all to understand

I totally agree with what you have said

Naturally every buyer need to talk with seller before place there order. Because after conversation seller can understood what buyer need? then seller can satisfied the buyer. I agree with you because i am a seller & i can understand it.


It’s difficult to know if seller is knowegeable or has just copied his job far i have wasted 2 months for my projects.All the sellers i have contacted described themselves as masters but i was so disappointed after so many days that they dont know a thing in what they said thry are capable of.And these type of sellers will always make you wait before you can place any official order.Fiverr should do something about this and verify of sellers are competent and knowelegeable.


Well said
Thanks for shareing :heart_eyes: :heart_eyes:


Thanks for the nice tips, you’re a nice person :+1:

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@donhat148 There are ways to verify if a seller is legit. One of the easiest ways is to initiate a short conversation. Most capable sellers won’t mind a short back-and-forth on your project. It gives them an idea about you too! If something does not feel right in a brief conversation (such as the seller is making you wait unreasonably long) see it as a red flag and move on.

You can also read the comments on the seller’s profile. What other buyers said, might give you some indication about the person. If you are trying a new seller without reviews, the first-time conversation should be a bit longer and more detailed. Rather take some time to set out your instructions clearly and ask the seller to parrot it back to you, to see if he/she understands.


Thank you so much for sharing your knowledge and your advice.


Did fiverr update the gig page design again? I got 4 orders this week from people who didn’t see my gig description at all. No prior contact, all the requirements completely ignored. It still happens these days, of course, just not 4 times in a row.