In my business. (Just guess…)
I have to cancel a lot of orders because there are too many ways for a client to order improperly.
No matter what I ask them to read … or what form they should fill out … We need to cancel orders every week because a client will simply not send in their script because they didn’t have one … Or they didn’t want to pay more for a video that is longer than $5 or something like that… I’ve had to cancel on clients because they wanted a different background or for me to wear different clothes for free… like they are somehow entitled to FREE STUFF …
Safe to say , if cancellations hurt me …
The only way to SAFELY cancel orders is for me to send … 2-6 tickets in to fiverr’s support desk every week. Can you imagine how + why my gigs might be declining if I cancel via the client?
Also did you know that fiverr is now collecting metadata on your cancellations?
When you have to cancel (for whatever reason) the client can now RATE YOU FOR CANCELLING.
So … when I have to urge people to cancel and they are upset about it … how bad is THAT hurting my gig?
It’s safest to send in several tickets a month if you want a more successful business on fiverr.
And that should change. Transparency please fiverr? What hurts / doesnt hurt? Why allow for this kind of process to even take place? When are you going to allow us to just CANCEL orders on clients who order improperly without a risk of hurting our gig?
I dont want to have to ask them to cancel… As a freelancer, I want to flick you out of my life like a booger if I dont want to deal with you. I’m speaking about those people who can’t read or want free stuff.