Today i have been degraded from level one seller which i had earned through very very hard work. I received 2nd warning from fiverr that i requested payment outside fiverr which i NEVER requested from any client. I am feeling like i am punished for crime that i had never committed.
It is a fact that out of total orders more than 70% orders i got were only placed by buyer when i communicated through skype to understand their project. I know that communicating through skype is only allowed if it is necessary for the order but i want to know how can someone place me an order when seller and buyer are not able to understand the project clearly?? I use skype only when i feel that things are not clear from the buyers side and also to avoid miscommunication and misunderstanding from buyer side.
In my start i had two orders from clients that were miscommunicated from buyer side. I cancelled 1 order only due to miscommunication while had to do extra work for the 2nd client only because of miscommunication. I request fiverr team to allow skype or implement some audio call system in fiverr so that the communication gets better as i think messaging is not a proper way to communicate and had leads to breakup of relationships in my case and so it can lead to miscommunication too from buyer.
I never requested any client for paying me outside fiverr as i cannot trust buyers from different regions. Fiverr is the only platform that gives me this safety that i will receive payment for my services. I always ask clients to place me order through fiverr and even my own clients that have came through my references are now part of fiverr and they place me orders through fiverr not through direct payment.
I want someone from fiverr team to reply me that issue. Also i request fiverr team to tell me in detail what have i done wrong other than that payment request from outside fiverr as i never did that and NEVER will do that in future.
I am feeling exhausted right now. I had worked very very very hard and spent my days and nights to earn that level one badge. I never want to lose it in anyway. I request fiverr team members to please, please, please review my account again. I will be very thankful.