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Why decrease response rate automatically?Whats the reason ? any solution?

Why decrease the response rate automatically? I have 90 % now it’s 89%. What’s the reason? any solution? Kindly tell me any solution have

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Maybe there is some message that you didn’t reply or exceed 24 hours when you reply it.

60 days period.
Some messages are taken into account anymore and therefore your ration also goes down.

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