I just received the below email from Fiverr:
Communicating with your customers quickly and clearly during an order is crucial for creating a positive and trustworthy experience for them, and is a key factor for your success on Fiverr.
Here’s how you can level up your communication on Fiverr:
Answer all customer questions and revision requests quickly and thoroughly during the order.
Update your customers about your progress and about any issue that may arise.
Have too many orders? Limit orders in your queue so you can respond to every customer.
Keep your customers pleased and coming back for more with these guidelines, while keeping your performance going strong.
The Fiverr Team
I’m a bit bewildered by this, as my response time has been on 100% since before St. Levels. Also, this is not a warning or anything. (At least as far as I can tell.) Nor is it a CS ticket response…
Is everyone receiving tips like this?