We shouldn’t, before the level system, you actually had to violate TOS rules to get demoted, or you had to be constantly losing orders for being late. “Order Cancelled. Seller Failed To Deliver On Time.”
Before, I used to tell sellers that it’s better to refund than to get a bad review, get as many orders as possible, don’t worry about refunds. Now it’s the opposite, now we have to worry about order completion rate.
This was me last year, before the level system. These are my refund loses:
2017 Net Cancellation Loses
January 120 10.00%
February 168 12.00%
March 192 14.00%
April 192 12.00%
May 136 8.00%
June 48 3.00%
July 145 7.00%
August 252 12.00%
September 188 17.00%
October 236 16.00%
November 96 5.64%
December 84 8.40%
Total 2016 1857 12 154.75
I was losing $154.75 on average per month.
Now look at this:
2018 Net Cancellation Loses
January 152 15.80%
February 64 10.12%
March 60 11.70%
April 35 5.44%
May 35 4.48%
June 0 0.00% No Refunds
July 16 2.66%
Total 2016 362 12 30.16666667
I’m losing a lot less money, but also making a lot less money.
On August, 2017, I made $2068 and lost $252 or 12% of my orders. If the level system had existed last year, I would have gotten demoted.
So I totally get where your coming from, but alas, Fiverr believes in the level system so we’re stuck with it for now.