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Why does Fiverr allow users that cancel orders to keep selling?


batonikos

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So I had 2 in a row failed to deliver service by 2 sellers. Why does Fiverr allow people like that to continue to sell? Why not ban or put them some kind of penalty. Like after 2 times you get banned. I just got 2 times in a row an order cancelled and I can’t put a review on them and they will continue to do the same thing to others. This is just sad Fiverr.

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There are many reasons for sellers to cancel orders. They can’t be forced to work can they? Try to choose a seller with a lot of great reviews over a period of time.

Also if you are getting $5 gigs those can be more difficult sometimes.

Why get the gig if they can’t complete and why waste my time. I am not talking about 5$ gigs but 40$ gigs. The 1st seller just got a lame excuse that he had to go away for 2 weeks for family reasons and he won’t be able to deliver. I checked our chat and he has been online every day since.

The 2nd seller just ghosted me the last 5 days. Great sellers Fiverr. I am more pissed with Fiverr than the sellers.

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Why get the gig if they can’t complete and why waste my time. I am not talking about 5$ gigs but 40$ gigs. The 1st seller just got a lame excuse that he had to go away for 2 weeks for family reasons and he won’t be able to deliver. I checked our chat and he has been online every day since.

The 2nd seller just ghosted me the last 5 days. Great sellers Fiverr. I am more pissed with Fiverr than the sellers.

Great sellers Fiverr. I am more pissed with Fiverr than the sellers.

If both orders were cancelled, then you got your money back. The sellers chose to give up those orders, and they don’t get paid anything. You lost nothing, and the sellers gave up everything. Why not take your refunds, and go find another seller who CAN complete your order? Do some thorough buyer research before placing your third order, and be sure that whomever you choose has a reputation for following through, great communication skills, and a serious desire to do a great job.

If these things are not apparent on a seller’s gig page, then you can easily learn these things by communicating with your chosen seller before placing an order.

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Great sellers Fiverr. I am more pissed with Fiverr than the sellers.

If both orders were cancelled, then you got your money back. The sellers chose to give up those orders, and they don’t get paid anything. You lost nothing, and the sellers gave up everything. Why not take your refunds, and go find another seller who CAN complete your order? Do some thorough buyer research before placing your third order, and be sure that whomever you choose has a reputation for following through, great communication skills, and a serious desire to do a great job.

If these things are not apparent on a seller’s gig page, then you can easily learn these things by communicating with your chosen seller before placing an order.

Nah, I will just inform customer service to put my money back on paypal and I will be out of here. Fiverr for me means “put others to do what you don’t want to waste your time on”. The fact that they both got a gig that each had 15 days to deliver and the 1st one cancelled after 10 days and the 2nd one never cancelled but ghosted me means I lost 25 days. If that for you means I lost nothing then I have nothing to discuss here.

I sent a pdf with instructions on what needs to be done and they both confirmed that they can do it. We had a small discussion, agreed on price and they both failed to deliver.

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Why get the gig if they can’t complete and why waste my time. I am not talking about 5$ gigs but 40$ gigs. The 1st seller just got a lame excuse that he had to go away for 2 weeks for family reasons and he won’t be able to deliver. I checked our chat and he has been online every day since.

The 2nd seller just ghosted me the last 5 days. Great sellers Fiverr. I am more pissed with Fiverr than the sellers.

Unfortunately some sellers really shouldn’t be on fiverr at all.

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Nah, I will just inform customer service to put my money back on paypal and I will be out of here. Fiverr for me means “put others to do what you don’t want to waste your time on”. The fact that they both got a gig that each had 15 days to deliver and the 1st one cancelled after 10 days and the 2nd one never cancelled but ghosted me means I lost 25 days. If that for you means I lost nothing then I have nothing to discuss here.

I sent a pdf with instructions on what needs to be done and they both confirmed that they can do it. We had a small discussion, agreed on price and they both failed to deliver.

The fact that they both got a gig that each had 15 days to deliver and the 1st one cancelled after 10 days and the 2nd one never cancelled but ghosted me means I lost 25 days. If that for you means I lost nothing then I have nothing to discuss here.

I sent a pdf with instructions on what needs to be done and they both confirmed that they can do it. We had a small discussion, agreed on price and they both failed to deliver.

I am just amazed that you paid $40 for something they needed 15 days to complete. Obviously they would not be working the full 15 days on the order (well, hopefully), but even as a relatively busy seller myself, something that pays $40 would be delivered within 3-4 days even at my busiest times.

Is it possible that the issue is related to there being a lot more work than $40 is worth?

Of course I agree with you that sellers shouldn’t waste your time by agreeing to do something they can’t or are not prepared to do but it sounds to me like you may need to manage expectations. Just because someone agrees to do lots of work for very little money does not mean you have got a great deal. It may mean you have struck a deal with someone who is extremely desperate to get an order/money and those types tend not to be the best partners for a project.

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Nah, I will just inform customer service to put my money back on paypal and I will be out of here. Fiverr for me means “put others to do what you don’t want to waste your time on”. The fact that they both got a gig that each had 15 days to deliver and the 1st one cancelled after 10 days and the 2nd one never cancelled but ghosted me means I lost 25 days. If that for you means I lost nothing then I have nothing to discuss here.

I sent a pdf with instructions on what needs to be done and they both confirmed that they can do it. We had a small discussion, agreed on price and they both failed to deliver.

So sorry to hear your negative experience, Everyone had contributed positively to your post. In my opinion is that not all sellers are supposed to be on the platform, there are many factors that leads to sellers cancelling orders and most time the sellers does not have control of such factors but with your explanation above I could only concluded that the both sellers are not serious or the trouble they face in getting your project delivered is more than $40 price and decided to quite along the way. The best way to eliminate this is for the buyers too,to be honest and fair in their budgeting for each project and discuss extensively prior to giving their project to any seller in any niche. Once again, so sorry about your experience.

Thank you

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There are many reasons for sellers to cancel orders. They can’t be forced to work can they? Try to choose a seller with a lot of great reviews over a period of time.

Also if you are getting $5 gigs those can be more difficult sometimes.

Also if you are getting $5 gigs those can be more difficult sometimes

I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I guess that before becoming TRS, you offered, worked and earned on $5 orders.

even as a relatively busy seller myself, something that pays $40 would be delivered within 3-4 days even at my busiest times

World can’t be seen through our own belly buttom. As you know, delivery time and rates depend on category, service scope and level - among others.

You, as a TRS you were yourself, could raise your rates and lower your scope for the prices charged, hence, also your delivery time. And I’m sure neither your rates nor your scopes and delivery time, were the same when you were at lower levels.

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

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The fact that they both got a gig that each had 15 days to deliver and the 1st one cancelled after 10 days and the 2nd one never cancelled but ghosted me means I lost 25 days. If that for you means I lost nothing then I have nothing to discuss here.

I sent a pdf with instructions on what needs to be done and they both confirmed that they can do it. We had a small discussion, agreed on price and they both failed to deliver.

I am just amazed that you paid $40 for something they needed 15 days to complete. Obviously they would not be working the full 15 days on the order (well, hopefully), but even as a relatively busy seller myself, something that pays $40 would be delivered within 3-4 days even at my busiest times.

Is it possible that the issue is related to there being a lot more work than $40 is worth?

Of course I agree with you that sellers shouldn’t waste your time by agreeing to do something they can’t or are not prepared to do but it sounds to me like you may need to manage expectations. Just because someone agrees to do lots of work for very little money does not mean you have got a great deal. It may mean you have struck a deal with someone who is extremely desperate to get an order/money and those types tend not to be the best partners for a project.

The deadline of 15 days was put since I was not in a rush and could wait for them to take as much as they like. Since I did not know how much to price the gig, I asked them both for a price after showing them the pdf and the deliverables. They both decided the price and I probably bargained for 5$ with the 2nd buyer just so I won’t need to add more money from my credit card and just use my Fiverr credits that were returned to me from the 1st buyer. The 2nd buyer also told me that she won’t need that many days and she will give me something sooner but that never happened.

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The deadline of 15 days was put since I was not in a rush and could wait for them to take as much as they like. Since I did not know how much to price the gig, I asked them both for a price after showing them the pdf and the deliverables. They both decided the price and I probably bargained for 5$ with the 2nd buyer just so I won’t need to add more money from my credit card and just use my Fiverr credits that were returned to me from the 1st buyer. The 2nd buyer also told me that she won’t need that many days and she will give me something sooner but that never happened.

Sounds like your experience was pretty ridiculous and should never happen - seems pretty inexcusable. However, in response to your initial question, Fiverr allows users who cancel to keep selling because sometimes, even the best sellers need to cancel for various reasons.

I’m a voice over artist - what if I wake up with no voice and 5 orders in my queue? If waiting a couple of extra days is a deal breaker for three of those orders, should that really be grounds to destroy my Fiverr living for good?

Other scenarios where a seller may need to cancel:

-Buyers ignoring pricing info, grossly underpaying and refusing to cover the rest

-Buyers who expect services not offered by the seller

-Buyers who purchase morally questionable work, or work that is specifically mentioned as a no-no on a seller gig page

This is one of those issues that, unfortunately, there’s no one-size-fits-all solution for. With a platform as large as Fiverr, you have a huge spectrum of sellers. When that’s the case, you’ll always have a few bad eggs, but over time, the negative reviews and cancelation rates will add up and speak for themselves, lowering their rankings and preventing more and more people from wasting their time with that seller.

I wouldn’t take this as a reason to hate Fiverr and how they deal with things. They do have their issues, but if there’s anyone to hate in this situation, it’s the seller. Unless Fiverr had a workforce that could examine each case individually (which would be awesome for sellers AND buyers…but pretty much impossible), I can’t think of an easy solution.

At the very least, you can take comfort in knowing that these sellers likely won’t be thriving anytime soon, and even though you still got screwed, they didn’t make a dime off of it. That really sucks though - sorry you were so unlucky twice in a row.

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Also if you are getting $5 gigs those can be more difficult sometimes

I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I guess that before becoming TRS, you offered, worked and earned on $5 orders.

even as a relatively busy seller myself, something that pays $40 would be delivered within 3-4 days even at my busiest times

World can’t be seen through our own belly buttom. As you know, delivery time and rates depend on category, service scope and level - among others.

You, as a TRS you were yourself, could raise your rates and lower your scope for the prices charged, hence, also your delivery time. And I’m sure neither your rates nor your scopes and delivery time, were the same when you were at lower levels.

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

Sounds like you did everything you could then, to be fair.

World can’t be seen through our own belly buttom

True but I would imagine it is easier for me to look through mine than through someone elses thus giving a better accuracy level.

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

You are not comparing like with like here - you don’t offer English services and I don’t offer Spanish services. We are both offering different things which have different demand levels etc.

(Just felt I should add that in here in case anyone might be aghast that our price differences are so vast - as you said: different services, different prices).

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Sounds like you did everything you could then, to be fair.

World can’t be seen through our own belly buttom

True but I would imagine it is easier for me to look through mine than through someone elses thus giving a better accuracy level.

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

You are not comparing like with like here - you don’t offer English services and I don’t offer Spanish services. We are both offering different things which have different demand levels etc.

(Just felt I should add that in here in case anyone might be aghast that our price differences are so vast - as you said: different services, different prices).

144098_2.png maitasun:

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

Sorry to disagree but we offer the same services: proofreading and translation - you in English, I in Spanish.

Yes, demand is different but the rate for x amount of words doesn’t vary much. The truly big difference between you and I, is that I’m new to Fiverr and you’ve been here since 2015, giving you enough time to build up reviews, gain levels (even to get you to become TRS) and with them, improving to your own benefit, working and earning conditions.

Anyway, I still think no one can get to conclusions based on their own reality - our own belly button doesn’t serve as a gauge.

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Also if you are getting $5 gigs those can be more difficult sometimes

I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I guess that before becoming TRS, you offered, worked and earned on $5 orders.

even as a relatively busy seller myself, something that pays $40 would be delivered within 3-4 days even at my busiest times

World can’t be seen through our own belly buttom. As you know, delivery time and rates depend on category, service scope and level - among others.

You, as a TRS you were yourself, could raise your rates and lower your scope for the prices charged, hence, also your delivery time. And I’m sure neither your rates nor your scopes and delivery time, were the same when you were at lower levels.

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I guess that before becoming TRS, you offered, worked and earned on $5 orders.

Well, from what I’ve read so far I would say that MissC doesn’t stigmatize the $5 orders; quite the opposite.

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I cancelled 2 orders in a row last month because buyers couldn’t be bothered to provide any of the requirements I specifically request to start working.

If we’re going to penalize people for wasting each other’s time it should go both ways but since it’ll never will the right to cancel is the only thing that gives some semblance of control to the seller and it’s good we can keep it this way.

Assuming you still need the project to be done, here or elsewhere, I’d take another good look at it. If two people in a row bailed on it it could be bad luck, in which case I am truly sorry for your experience, or something about the task turned out to be unrealistic to do.

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Why get the gig if they can’t complete and why waste my time. I am not talking about 5$ gigs but 40$ gigs. The 1st seller just got a lame excuse that he had to go away for 2 weeks for family reasons and he won’t be able to deliver. I checked our chat and he has been online every day since.

The 2nd seller just ghosted me the last 5 days. Great sellers Fiverr. I am more pissed with Fiverr than the sellers.

I checked our chat and he has been online every day since.

To play Devil’s Advocate: When I’m on vacation I can’t take on a larger project but still log in from my phone to address questions existing clients have. Also, some gigs I’m able to perform while away, and others I’m not.

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I checked our chat and he has been online every day since.

To play Devil’s Advocate: When I’m on vacation I can’t take on a larger project but still log in from my phone to address questions existing clients have. Also, some gigs I’m able to perform while away, and others I’m not.

I checked our chat and he has been online every day since.

True. Also, if the seller has the Fiverr app on their phone, it will always say that they’re online, even while they’re asleep.

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144098_2.png maitasun:

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

Sorry to disagree but we offer the same services: proofreading and translation - you in English, I in Spanish.

Yes, demand is different but the rate for x amount of words doesn’t vary much. The truly big difference between you and I, is that I’m new to Fiverr and you’ve been here since 2015, giving you enough time to build up reviews, gain levels (even to get you to become TRS) and with them, improving to your own benefit, working and earning conditions.

Anyway, I still think no one can get to conclusions based on their own reality - our own belly button doesn’t serve as a gauge.

We have gone a good bit OT here but proofreading in English, Spanish, Japanese, German and translation between various combinations are all different services which command different prices for various reasons.

If someone wants a native English speaker to translate from Spanish to English, they can hire me and not you.

If someone wants a native Spanish speaker to translate from English to Spanish, they can hire you and not me.

These are different services and not interchangeable.

even to get you to become TRS

You keep mentioning this… don’t idolize the badge - I had set my current rate long before I got TRS. If anything I would say the rate and earnings caused me getting the badge, not vice versa.

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We have gone a good bit OT here but proofreading in English, Spanish, Japanese, German and translation between various combinations are all different services which command different prices for various reasons.

If someone wants a native English speaker to translate from Spanish to English, they can hire me and not you.

If someone wants a native Spanish speaker to translate from English to Spanish, they can hire you and not me.

These are different services and not interchangeable.

even to get you to become TRS

You keep mentioning this… don’t idolize the badge - I had set my current rate long before I got TRS. If anything I would say the rate and earnings caused me getting the badge, not vice versa.

We have gone a good bit OT here but proofreading in English, Spanish, Japanese, German and translation between various combinations are all different services which command different prices for various reasons.

If someone wants a native English speaker to translate from Spanish to English, they can hire me and not you.

If someone wants a native Spanish speaker to translate from English to Spanish, they can hire you and not me.

These are different services and not interchangeable.

144098_2.png maitasun:

even to get you to become TRS

I’m not trying to fight with you - I don’t like fighting - and just to put an end to this discussion, I also don’t idolize nothing, including badges. Fiverr is not my main source of living - I have my very own business running since very long that has nothing to do with what I offer here.

Fiverr is just an extra, as well as an extra is when people outside Fiverr ask me to translate for them. In such cases, I charge $450 for up to 5k words with a delivery time of 15 to 20 days (price and delivery time I can’t set on Fiverr).

Right now, being relatively new, having no level and low amount of reviews, I have to be satisfied selling my soul translating 5.5k words in 3 days for just $20. Nothing to complain though, as I have to start to build my profile from some point.

My last words were that I kept thinking no one should jump into conclusions based on their own reality as our own belly button doesn’t serve as a gauge. And I stand on them.

You have your opinion, I have mine and I think both of them must be respected. If you felt offended with anything I said, my apologies.

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Also if you are getting $5 gigs those can be more difficult sometimes

I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I guess that before becoming TRS, you offered, worked and earned on $5 orders.

even as a relatively busy seller myself, something that pays $40 would be delivered within 3-4 days even at my busiest times

World can’t be seen through our own belly buttom. As you know, delivery time and rates depend on category, service scope and level - among others.

You, as a TRS you were yourself, could raise your rates and lower your scope for the prices charged, hence, also your delivery time. And I’m sure neither your rates nor your scopes and delivery time, were the same when you were at lower levels.

Being in the same category as you, what you charge $40 with 3-day delivery time, I charge $10 1-day delivery. For a $40 order and, depending on which gig, I deliver within 7 days.

I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I have just as much right to express myself as you do.

I didn’t have to worry about cancellations before the levels system when I had $5 orders. I could cancel at any time for any reason.

Since raising my prices I don’t have to worry about the kind of problems I read about here mostly.

Why would you tell me to stop “stigmatizing” $5 orders? I’m not the only one who has said that having a price of $5 draws in the worst buyers.

I apologize if I hurt your feelings for mentioning in another post that you only had twelve reviews. You had commented that you have $5 gigs and never had a problem and I said that you will eventually when you start getting more orders, and that’s true.

I am responding to the vast quantities of sellers who complain bitterly about abusive, rude, demanding, scheming clients they get, and see that these were $5 buyers. I’ve experienced this myself with six years on fiverr to back that up.

This subject has been discussed on the forum for years by lots of sellers. It’s not a new subject, unless you are relatively new to the forum.

I talk about it so much because raising prices can serve as a way to cut down on some of the problems. No other reason. Also $5 orders seem more likely to get cancelled. This forum serves as a learning tool for newbies like yourself.

I had $5 gigs up until they began penalizing sellers for cancellations which was about one year ago. I realized that to stop cancellations I had to end my $5 orders.

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I kindly ask you to please stop stigmatizing $5 orders. It will be much appreciated.

I have just as much right to express myself as you do.

I didn’t have to worry about cancellations before the levels system when I had $5 orders. I could cancel at any time for any reason.

Since raising my prices I don’t have to worry about the kind of problems I read about here mostly.

Why would you tell me to stop “stigmatizing” $5 orders? I’m not the only one who has said that having a price of $5 draws in the worst buyers.

I apologize if I hurt your feelings for mentioning in another post that you only had twelve reviews. You had commented that you have $5 gigs and never had a problem and I said that you will eventually when you start getting more orders, and that’s true.

I am responding to the vast quantities of sellers who complain bitterly about abusive, rude, demanding, scheming clients they get, and see that these were $5 buyers. I’ve experienced this myself with six years on fiverr to back that up.

This subject has been discussed on the forum for years by lots of sellers. It’s not a new subject, unless you are relatively new to the forum.

I talk about it so much because raising prices can serve as a way to cut down on some of the problems. No other reason. Also $5 orders seem more likely to get cancelled. This forum serves as a learning tool for newbies like yourself.

I had $5 gigs up until they began penalizing sellers for cancellations which was about one year ago. I realized that to stop cancellations I had to end my $5 orders.

I apologize if I hurt your feelings for mentioning in another post that you only had twelve reviews.

Why would that hurt my feelings??? 😳

I’ll repeat, quoting myself, what I replied to you on that post Do not waste your time with 5$ gigs

“Yes, I only have 12 reviews. I hope it’s not a problem for anyone, at least it’s not a problem for me 😉 I don’t make a living out of Fiverr, if had to, I would be starved dead by now 😉

You had commented that you have $5 gigs and never had a problem and I said that you will eventually when you start getting more orders, and that’s true.

Again, I’ll repeat my reply to you quoting myself to that post Do not waste your time with 5$ gigs

“Maybe yes, maybe no but, what I’m sure of, is that you can get nasty buyers at any service rate, not only $5 orders. I don’t stigmatize buyers for the amount they are hiring.”

I am responding to the vast quantities of sellers who complain bitterly about abusive, rude, demanding, scheming clients they get, and see that these were $5 buyers. I’ve experienced this myself with six years on fiverr to back that up.

This subject has been discussed on the forum for years by lots of sellers. It’s not a new subject, unless you are relatively new to the forum.

I talk about it so much because raising prices can serve as a way to cut down on some of the problems. No other reason. Also $5 orders seem more likely to get cancelled.

Again, nasty buyers can be found at any service rate and, BTW, cancellations and chargebacks are most likely to happen with higher prices.

This forum serves as a learning tool for newbies like yourself.

I have no problem being new, everyone is new at some point. Being new doesn’t degrade anyone :roll_eyes:

Weren’t you new when you first joined Fiverr? :roll_eyes:

I see you like and look for fighting, I don’t, so I think it’s better to leave it up to here. Have a nice day @misscrystal 😉

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I apologize if I hurt your feelings for mentioning in another post that you only had twelve reviews.

Why would that hurt my feelings??? 😳

I’ll repeat, quoting myself, what I replied to you on that post Do not waste your time with 5$ gigs

“Yes, I only have 12 reviews. I hope it’s not a problem for anyone, at least it’s not a problem for me 😉 I don’t make a living out of Fiverr, if had to, I would be starved dead by now 😉

You had commented that you have $5 gigs and never had a problem and I said that you will eventually when you start getting more orders, and that’s true.

Again, I’ll repeat my reply to you quoting myself to that post Do not waste your time with 5$ gigs

“Maybe yes, maybe no but, what I’m sure of, is that you can get nasty buyers at any service rate, not only $5 orders. I don’t stigmatize buyers for the amount they are hiring.”

I am responding to the vast quantities of sellers who complain bitterly about abusive, rude, demanding, scheming clients they get, and see that these were $5 buyers. I’ve experienced this myself with six years on fiverr to back that up.

This subject has been discussed on the forum for years by lots of sellers. It’s not a new subject, unless you are relatively new to the forum.

I talk about it so much because raising prices can serve as a way to cut down on some of the problems. No other reason. Also $5 orders seem more likely to get cancelled.

Again, nasty buyers can be found at any service rate and, BTW, cancellations and chargebacks are most likely to happen with higher prices.

This forum serves as a learning tool for newbies like yourself.

I have no problem being new, everyone is new at some point. Being new doesn’t degrade anyone :roll_eyes:

Weren’t you new when you first joined Fiverr? :roll_eyes:

I see you like and look for fighting, I don’t, so I think it’s better to leave it up to here. Have a nice day @misscrystal 😉

cancellations and chargebacks are most likely to happen with higher prices.

That has not been my experience. I have months and months without cancellations now. Again I’m not sure why you make statements you can’t back up with experience. We see a lot of new sellers on fiverr who make posts describing how to be successful on fiverr when they have zero sales, usually with some misinformation. We have the phrase “the blind leading the blind” which comes to mind.

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Whenever you purchase on fiverr. It is obvious you are taking a risk. A risk is a risk!
They may either deliver or not.
Why do you need to hurt a seller with a negative review all because he/she didn’t deliver.
You don’t need to review a seller that wasn’t able to deliver, your money will definitely be returned.
These sellers are normal humans with their own challenges & problems.
Some of them lose loved ones in death and get terribly sick at times.
During these hard periods, they hardly remember if fiverr exists.

A seller will not tell you the terrible problem he/she is facing. Because he/she might get a warning for using guilt to manipulate the system.

I’m sorry they didn’t deliver.
But you don’t need to think you should still hurt them with a negative review.
They didn’t collect your money.
Fiverr knows how to deal with them!

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