Fiverr Forum

Why does response time get affected when message is sent late night and fiverr knows,it's late and I am not online

Hello to all the freelancers, I have noticed this thing that if I receive a message late in the night and I respond to that message in the morning so it affects my response time as I am from Pakistan so if someone contacts me from United States so there is a great time difference as in like if it’s morning here so it will almost night time there so fiverr knows it as well that it is late night so still the response time gets affected. If I am online and I am not replying only then my response time should get affected.

2 Likes

O that’s not true. You have 24 hours to respond on that message and only after that it will affect your response rate.

6 Likes

It happened with one of my friend that he responded to few of the messages after few hours and his response time got affected badly and it was the same night and day situation.

1 Like

Then your friend is wrong. And it will be better if you could speak only about your experiences but not sharing gossips that is not even a fact.

The fact is that fiverr giving all sellers 24 hours to respond on messages precisely because of time differences. And that’s written in TOS.

I’m receiving most of my messages at night when I’m sleeping and it never affected me when I was responding in my morning or even during the day or my evening.

So please don’t spread misinformation here.

9 Likes

I did not mean to say this, there has been some confusion because I am not talking about response rate in fact I am talking about response time. The 24 hour which you talked about is applicable for response rate but not for response time and I was addressing the issue of response time, not response rate.

1 Like

Then what’s the issue with that? Response time doesn’t affect any statistics and only reflects average time that might take you to respond on messages which is visible for buyers but doesn’t have any affect on your account.

Everybody knows that people need to sleep and even 12 hours response time still make sense. No one will be demanding from you to always have 1 your response time as that is mostly impossible.
Or would you prefer to lie to your clients and present better response time than it is?

I guess you have a solution if you are not satisfied that fiverr is showing your real response time?

3 Likes

It might be possible that your response time somehow increases if you respond after 8 hours (there’s a much higher chance of that happening if you had a very low response time of, say, 1 hour, to begin with). This is because response time is just that: the time it takes for sellers to respond to their buyers’ messages!

If the seller receives messages when they are sleeping, and they only get to respond to the messages after they wake up, a response time of 8 hours is EXPECTED! There’s nothing wrong in having a response time of 8 hours. You will not be penalized for having a longer response time. :thinking:

As has already been pointed out by mariashtelle1,

3 Likes

I raised this issue because when it comes to contacting someone so we prefer someone who is more quick and the response time shows the same. Let us suppose if you have 10 people for your job so you would first contact the person whose response time is very low like 1 hour. People come for their work on fiverr because they want quick delivery of work and as you mentioned that it doesn’t effect the profile so had this been the situation so fiverr would have never created the option of response time.

1 Like

This is absolutely not what I would do. I am pretty sure that a vast majority of buyers (except for some buyers who require time-sensitive work done within 8 hours) do not take a seller’s response time into consideration when deciding whom to contact.

If I were to look for a seller, the seller’s response time would definitely not be one of the primary stats that I’d be looking for/interested in. There are several other important factors/stats to consider before moving to the seller’s response time.

If I were to look for a seller, I’d mainly look for the quality of their service, their dedication, and the % of satisfied customers they have.

In fact, I’d probably not be willing to work with buyers who take stats such as response time seriously. More often than not, such buyers are very demanding, and I would rather spend time working with a buyer who understands and appreciates my skills and returns the same respect that I give them.

4 Likes

I absolutely agree with @hanshuber16

However I’m curious to hear your solution you are proposing.

So with your logic: if someone was waking up in the middle of the night to reply on their messages and working hard shouldn’t be rewarded?
Let’s say there is a seller who is indeed has sound on all the time and waking up even at night to answer their messages to keep it at 1 hour and there is you (or your friend) who was sleeping at night and replying in the morning therefore you have 6 hours response time.
So my question: why should you have the same “rating” as the seller who worked harder?
At least that’s how I see this situation you are describing.

Anyway, repose rate is calculated average and can be 1 hour even with some messages being responded after a couple of hours as long as some of them responded within few minutes.

Or do you have better solution to increase your response time??

2 Likes

My response time is one hour. I sleep 9 hours every night and log off of Fiverr two hours before I go to bed. Once I wake up, I take another hour to get on Fiverr and begin to answer questions. So, I am not answering my messages for up to 12 hours. Yet, I keep my response time to one hour.

Another issue is that I always respond to spam with a short message, such as “This is spam. You have been reported!” Fiverr gives us the message that not answering spam does not count against us, but there are signs that it really does affect our response time and rate, so I always respond to these type of messages.

4 Likes