Hi there, I just need to talk about a customer I had recently:
He had already ordered before, but his account got deleted. So naturally, he made a new one and ordered again, about half a year later. After receiving his order, he found out that my voice wasn´t used in the project he had about half a year ago, so he wanted to cancel the order. I informed him that this will affect my account, but he insisted, so I finally agreed.
**Now, I am stuck with a 88-89% completion rate and probably going to lose my lvl 2, since this cancellation affected the rate to drop drastically from 100%.
I don´t think it´s fair that I have to take the conseqences just because this buyer ordered blind. I wrote the customer support team regarding this matter, but just received a explanation on how this system works.
My evaluation will be at the 15th of september…
Any suggestions what I should do?
Have you experienced something similar?