My name is Rafael, I’m a graduated business administrator, but I chose fiverr graphic services as my main job because I love it and I love to contact different kind of people everyday around the world, and because economical reasons for sure.
Just a short brief:
My gig is the 2nd best seller/rated gig in vector tracing sub-category, also the 2nd in the overall ranking. TODAY, you can check this by entering in the VECTOR TRACING sub category. I say today, because with the last algorithm changes, it may not be the 2nd in ranking placement anymore.
I see fiverr keeps changing its search algorithm, which keeps affecting the results when someone search for a keyword, in my gig case, if i search for “VECTOR”.
If someone look for “vector” keyword in the search, my gig is around the 10th placed gig today, even it’s being the 2nd in the ranking. tomorrow could be the 1st, which i dont think is right too, because I know I’m not the 1st ranked bestseller.
Why not letting our performance be the criteria of the search algorithm? If some buyer select AVG CUSTOMER REVIEW, they want to see this, and not a bunch of random gigs who were placed on top because no performance. It will for sure make the buyer experience A LOT better, because when they are trying to find the best gigs, they WILL find the best gigs. Or at least creating a NEW TAB, like BESTSELLER GIGS.
To give a chance to the new or inexperienced sellers, there are already 3 tabs for this: NEW BUYERS (search and categories), RELEVANCE (search only) and RECOMMENDED (in categories ranking only).
I agree that the best sellers dont need chance anymore, but they need something in the search algorithm to secure their placement (of course that based in their performance).
At any marketplace, when a buyer search for the best product, they want to see the best product, not some good mixed with some bad products.
Why not letting the final sold price (plus the rating, of course) weight in the ranking/search placement? This way higher budget buyers could easily meet with higher budget sellers. Bringing more revenues even to Fiverr site. For example if seller sells 4 orders of $5 and get 5-stars review in all of these orders, should be equivalent to a seller who do only 1 sale in the price of $20 with a 5-stars rate in the end. Making a more accurate weighted average about the gigs performance to rank the gigs, in search and in ranking, also helping to fight the categories inflation.
It doesnt matter the gig offer price, but the final price sold, multiplied by the strength of the rating.
It also helps to equalize countries economic differences here at fiverr, because everybody knows that $5 in some countries are equivalent to $100 in others. But in the end, is the performance which still place you on the top, because a bad reviews will also be more shocking.
Have a ORDER PAUSE button, or something like this, which could pause the clock for crucial questions. Many times i had to cancel good orders because the buyer didnt answer crucial questions to keep going with the order. In my case my delivery time is 24h, so if in these 24h the buyer doesnt answer, I’m screwed, not because my performance, but because the lack of attention from the buyer.
Fiverr should provide more for us sellers compete with each other, it’s a WIN-WIN-WIN tactic.
BUYER WIN: will easily find the best sellers, because the sellers will compete to always deliver the best service (which actually the search results doesnt seems to show the real best sellers, but a bunch of new seller, mixed with some good sellers, mixed with bad rated sellers, mixed with good sellers).
SELLERS WIN: will let their true performance decide for their placement, demanding to deliver always the best service possible to have the best placement possible, and as consequence getting more orders because the best placement.
FIVERR WIN: Will grow the overall deliveries quality, because the best sellers will be on the top of the searches, always helping fiverr names/brand. With these random gigs getting benefited with this “random” algorithm, Fiverr loses a lot of buyers who had a bad 1st experience, like any company does. And also will help to increase fiverr revenues, when the high budget buyers MAY easier find the high budget sellers.
Some may not like these suggestion because are comfortable in their places, but fair competition is good for everyone. Right now it’s not fair because some good sellers aren’t being easily found with the actual search algorithm, and some bad sellers are being benefited because went to the top with this search “shuffling”.
I know there are a lot of new sellers trying to find their places, get better ranking and etc, but giving a chance isnt the best in a long term. Buyers dont want to know if the seller needs a chance, they want their service well done.
“give a man a fish and you feed him for a day; teach a man to fish and you feed him for a lifetime”
Free+Fair competition is always good to everyone, except for those who can keep doing a bad work but still gets good revenues, because the search situation. Everybody knows that the higher in the ranking you are, better number of sales you will have, and sellers will do their best to reach this.
Anyway, thank you for your attention,