A while ago, I joined Fiverr, and a while all went well. But now, this…
In october, I received an order. I did the work, and delivered it to the buyer. The buyer was happy, and gave me 5 stars rating.
Today, a month later, I get that the order was cancelled by “Mutual agreement”
Nope. I agreed to nothing. I got a job, I worked, I got paid.
Your order with XXXXX was canceled due to a dispute initiated by the buyer and/or their issuing bank.
The funds from this order were automatically returned to the buyer.
And indeed, Fiverr took the money away from my account.
So that whole thing about working safe on Fiverr, not having to worry about payments…it’s all bullshit.
If this is the case, why the hell is 20% of my earnings taken by the platform?
From the website (under trust and safety)
"### Safe Payments
All transactions are conducted on the Fiverr platform. Whether a buyer uses a credit card, PayPal or other form of payment, we handle everything, and ensure the security of your personal details. Fiverr is committed to the highest security standards as a Level 1 PCI-DSS service provider."
I feel scammed. Not by the buyer, but by the platform which promises I can work safely, without having to worry about invoices.