Fiverr Forum

Why fiverr disabled direct contact to buyer via app


#1

last night i was contacting buyers according to their requirements to clarify the requirement all of sudden i was unable to contact buyers directly.

Fiverr is saying its protecting buyers from spam but buyer asked for services and as a seller im clarifying requirement before i can send custom offer.if fiverr is concerned about buyer’s privacy why don’t fiverr let buyer to decide weather to get direct messages or to block direct messages from sellers.



i think as a buyer i would love to get different messages from different sellers and then choose one i like and later on can block direct messages if I wants.



This step of fiverr really affected my sale and Now im thinking of switching to other freelance sites as there is no difference between fiverr and other sites now but chances are that i will not make logo for $5 anymore.



Fiverr is great website so my request to fiverr team please redo direct contact to buyer. IF buyer’s privacy is concerned let buyer decide that by blocking direct contact or allowing direct contact



Thanks


#2

yes and as i can see im also unable to send custom offers to seller via App . App seems a bit useless now


#3

Did the buyer contact you first?

And did this happen with ALL buyers or just this one that you were talking to last night?

And no a buyer does not want spam messages from random sellers sending them emails for maybe use later on, at least I would not want that.


#4

I COMPLETELY AGREE AND ITS FOR ALL BUYERS. WE ARE NOT TALKING ABOUT SPAM MESSAGING WE ARE TALKING ABOUT WHEN A BUYER POST IN BUYERS REQUEST AND YOU COULD HAVE DIRECTLY MESSAGE THEM VIA THE APP AND CLARIFY THE REQUIREMENTS FOR THE JOB THEY POSTED BEFORE SENDING AN OFFER. I NOTICE THAT IT HAS BEEN CUT OUT ON THE APP AND I THINK FIVERR MADE A HUGE ERROR ON THAT.

I REALLY HOPE THEY BRING IT BACK BECAUSE IT WAS REALY HELPFUL


#5

ITS HUGE mistake fiverr has made in this update…they should bring back that option to message directly to buyers it help sellers to clarify all requirements to buyers… BRING that option back thnxx


#6

can you do it still on the computer or is this just a problem with the phone app?

I wonder if too many buyers were getting spammed with more messages, not just clarification emails.


#7

Yes please, it was really useful for the buyer & us to get on the same level, before getting into business


#8

reply to @sincere18 Its Not spam buyer requested for something and we are clarifying requirements How can you send custom offer when you are not sure about requirement. This feature MUST be BACK.

Thanks


#9

Fiverr lacks business sense and what it seems to us is they don’t care if a buyer stays or leaves. There’s been a lack of support for a long time. It’s unfortunate.


#10

@kjblynx this option was in mobile app only


#11
spzigsee said: spzigsee
I am 1000% agreed with you and i am also thinking of shifting to other sites... fiverr should allow the buyers to decide wether they want to receive messages or not... fiverr is loosing their buyers and sellers and this step will surely effect fiverr ... so my request to fiverr is that atleast let the buyers decide wether they want to receive the messages or not ... Please undo this step or you will loose your buyers and sellers aswell

#12

i will bump it so that it gets into fiverr’s attention


#13

Hate to be the Devils Advocate here - I myself am a seller so I get what you guys are talking about. However, I submitted a buyers request once… My Inbox was FILLED with messages not even an hour later. People asking for more specifics, people just bypassing the Buyers Request offer and going straight to my inbox… etc.

I think Fiverr did this for the Buyer’s protection and to level the playing field by sticking to those 10 Offers only.


#14

i wasnt aware they did that…i just joined yesterday and that was the reason that i joined was because i liked how there was communication between the buyer and the seller, but now if theres no communication, how will you know more precisely what they want? how will you know if they want it to be revised? its just going to be so much more of a hassle


#15

Reply to @kjblynx let me explain you why pre order communication between buyer and seller is must .
I create custom websites here and in buyer requests most buyers just write " I need new website with great user interface "
NOW you tell me what amount custom offer should I send ?
If I will send $5 or $50 without knowing exact requirement then that will be non sence.
So my point is pre order communication between buyer and seller is very much important.


#16

thanks @ronasia see @designbybliss even buyers dont like this restriction and @designbybliss buyer wants quick results what if something he requested in next message im not interested to do then buyer will send message to each and every custom offer ? TOTALLY NON SENCE.
if buyer’s privacy is concerned Please give buyer an option to block or unblock direct messages anytime that way both buyers and sellers would be happy.

i love fiverr currently not working on any other freelance website because orders from buyers request was main source for me to earn money but now im thinking to move away and i know most of buyers now moving away because they are getting irrelevant custom offers.

So my request to Fiverr please bring pre order communication back

Thanks


#17

100% agree. I have a 5-star 99% positive rating. Obviously I am not a spammer, this severely cramps my business and now I’m considering leaving the website.


#18

good post.learn a lot to read this.


#19

Fiverr should reconsider on this decisions


#20

let the buyers decide wether they wana receive the messages or not