Fiverr Forum

Why fiverr support is unresponsive for sellers?


#1

My inbox is got disabled 5 days ago I have submitted request to fiverr support and still no action have been taken I Have sent so many messages to fiverr support but none of them attended or replied



I m losing my business my client want to chat with me regarding their order and Simply I can not talk to them as they dont even know that my inbox is disabled but they still can send me messages but i can not read or reply them



Its my humble request to fiverr support resolve the issue and enable my inbox ASAP



this is my Request #1126173


#2

You have high rating and you are old member, Why your inbox got disabled?
Did you spam or something?


#3

I’ve been waiting forever on a money issue. I wouldn’t mind this type of wait time if Fiverr only took $0.50 off every dollar, but they take 20%. All these other features are LESS important to me than customer service because they all bug up.


#4

Sending them many messages regarding one topic is considered as spam. Maybe they will not reply you. Try on fiverr facebook page.


#5

Did you look back at the help page where you submitted the ticket? I’ve found answers to some of my open tickets on that page even though I didn’t realize they had replied. I don’t know if that could be happening with you, but it’s worth a try.


#6

average is 4,5 days. Since i’m level 2 and in fiverr TOS they said higher level will have quick respond than level 1 and level 0, i see the same XD


#7

A few months ago the Fiverr Support took 1-2 days max to response. Probably they have a lot of requests.

Will see probably a better response time in the future


#8

Fiverr isn’t responsive. Like at all. I haven’t been able to withdraw my money for over a week. I think they literally have a customer service “staff” of two people.


#9

Yeah nowadays Fiverr customer support did not reply as early as they do before