Fiverr Community Forum

Why has Fiver reduced my balance without any order done!

My balance was just over £60 yesterday! Today it is £59.63

Why has fiver taken money from my account for NO REASON??

Also I don’t like that I can not withdraw my funds from a cancelled order!

5 Likes

Because fiverr is a USD based website and all conversions to different currencies are just an estimation of current conversion rate.

Of course you wouldn’t be able to withdraw money from a cancelled order because it’s CANCELLED. When the order is cancelled all funds returned to your client and you are not paid.

2 Likes

LOL I am the client hehehe. So when I cancel an order how do I withdraw my money?

You can’t withdraw this money, you can use it to place another order.

1 Like

Then you need to specify that :wink: otherwise we can’t help you without knowing all story

You need to reach out to support and ask them to move your funds to your payment provider. Otherwise they stay as a credit in your account

2 Likes

Super thanks a lot!!

Nice one. Maria got it covered!
Think I will keep it in the account!

Suggest you read the Terms of Service at the bottom of the Fiverr main page for the rules as to how Fiverr works before buying anything.

Everything is explained there in great detail.