This is why I don’t do refunds after delivery, regardless of the review.
The buyer used you again BECAUSE you refunded the last time. I’ve seen your work, it’s excellent, and there is no doubt in my mind that what they got was worth $5 but why would they pay for it when they can get it for free?
I can guarantee that there are buyers who have got many different orders delivered and then cancelled by sellers, all from the same $5 that they get back after every refund. They will place the order and when the delivery comes, they find an excuse to cancel.
Sellers need to protect themselves and each other by stopping the craziness of cancellation to avoid negative feedback. This unofficial system, as I’ve said before, is so widespread that it is CREATING this type of buyer. A buyer who gets a refund after a slight complaint then thinks that perhaps he can do it again, and then it works again. Are we really going to try and rely on the good old ideal that people value and respect other people’s time and effort? Come on, let’s not be naive!
Thankfully, many buyers are honest but the number of issues with scam buyers seems to be increasing. There is still no real recourse for sellers to deal with this type of buyer so the way I suggest is to stop them in their tracks. I understand new sellers refunding orders when they only have a couple of orders but anyone with over 100 reviews should not be afraid of a negative review. I’ve had 2 negative reviews out of 230 orders, I think both were attempting to get the work for free. I don’t think it has affected me, or at least not much. Customer support cannot do much to help this situation so it is up to sellers to protect themselves and each other by refusing to refund after delivery has been done.
VIVA LA REVOLUTION!
BE THE CHANGE YOU WANT TO SEE!