Fiverr Community Forum

Why Is An Order From 10 Months Still Showing Up As Current

Hello all, I’ve got an order that for some reason is showing up under the Mangage Sales > New tab. It has been there for 10 months but the order shows to be complete.



I tried using the “RESOLUTION CENTER” tab on the order, but a page came up saying “I’m confused…This order appears to be completed. Are you sure there’s a problem? Revenues for this order are available for withdrawal” with a little robot on the side.



Can someone tell me why it is still showing and how I can get rid of it.



Thanks

Lavonda

I’ve got it too on a basic $5 gig with a big Extra. I delivered it, got a great review and only the $5 is clearing. The funds from the Extra are in “New” status. Been waiting for Fiverr support to offer a resolution.

I have the very same. I had a $5 order, then the client have extended the order with a $5, then with a $10 order. I’ve completed the order, it was marked as completed, I also got a review, but the two extension still in the New row (While if I click on them, I get to the completed order), and the system put only the first $5 into the clearance row, while the remaining $12 is nowhere. I also wait for some sort of resolution in the last 8+ days.