I really need an answer from Fiverr concerning this issue.
So today I got a notification that I had to verify my ID within 14 days in order to continue using Fiverr. Being legit and wanting to keep my account hurdle-free, I got to it. I submitted my driver’s license as well as my selfie and I got several messages saying my account wasn’t verified. After trying a few times, I contacted support concerning the issue and I got a reply saying that I could try again. Below is the message I got:
Mark (Fiverr Customer Support)
Apr 7, 4:12 PM EDT
Upon further review, you can try and verify your account once again. Please send only high-quality images of your ID and selfie. Images must be clear and readable.
Please do not send any images to customer support.
So, I went back and tried again and to my surprise, I get a message that my account has been restricted due to multiple attempts. Look, I’m trying to be genuine because I am. I’m a new seller and I’ve just started getting orders and I want to keep my account clean. That’s why I really want my ID to be verified. I haven’t broken any Fiverr rules or Terms of Service. Why then is my account getting restricted for trying to do the right thing?
fiverr says they accept the following documents:
- Driver’s license
- National identity card
I’m submitting my driver’s license and they are refusing it! This is after I have already contacted support telling them that I don’t have a passport that’s why I’m using a driver’s license. Applying for a passport in my country is not that easy as you have to wait for 6 months before you receive a new one unless if you have money and apply for a 3-days one, which costs $356 and I just don’t have that kind of money right now.
Seriously, I think this is ridiculous. I’m trying to make money in an honest way and this is what Fiverr does. The system is really not fair!