Fiverr Community Forum

Why is my timer clock starting before I get the client's required pre-work?

My delivery was marked late because the client didn’t get back to me with her clarification about what she really wanted (she paid for Basic, but it turns out she wanted Standard). We finally got things figured out, and I sent her the questions I need answered so I can create her Standard product. I still haven’t gotten her answers, but my countdown clock is already ticking.

Am I missing something? What can I do to give myself the full 48-hour turnaround the Gig specifies AND show an on-time delivery even though Fiverr has started the clock too soon?

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Make order requirements mandatory so order doesn’t start until client fills them all in.

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