Fiverr Community Forum

Why is personal information being requested

I ordered a gig and the seller is asking for my full name, address, phone number, email and email password. This does not seem safe and I really want to cancel my gig.

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Message customer support explaining the situation, asking for personal information is against the terms of service of fiverr and will get the seller’s account compromised.

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You can use the resolution center, on the order page, to request a cancellation from the seller, or go to customer support and ask them to cancel it and tell them the reason.

That’s very unusual unless for some reason the seller is using that as part of whatever it was you ordered, such as possibly a website.

What have you ordered, exactly?

In some cases, some personal information is necessary (for a business card, for example), but I can’t think of anything legitimate that would make asking for

necessary.

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