Fiverr Forum

Why is "Revenues Cleared" so much less than "Analytics Earned this month"?


#1

I added up all my Revenues Cleared for the month of May and it is $156 less than what shows under

Analytics Earned this Month. Shouldn’t these match?


#2

One figure is probably the previous-30-day total sales revenue, which may include pending and upcoming funds, while the other is the amount which has cleared (i.e. sales completed over 14-17 days ago).


#3

Revenues cleared was for the entire month of May. I included the $28 that was still pending for the month.



I guess that revenues cleared contains some of April, while May has some that won’t clear until June. Not sure why they have to make it so confusing. It was simple and easy on the old fiverr.


#4

I added up all my cleared and pending clearance sales for may and it’s less than what analytics earned shows. $70 less. Where are they getting the figure for “you earned — this month”? I even figured in sales I just delivered.


#5

“Earned This Month” is the total (net) dollars of orders, by COMPLETION DATE, WITHIN A CALENDAR MONTH.


  • Not by Set Delivery Date
  • Not by Expected Clear Date
  • Not by Cleared Date
  • Not by Delivery Date



    Note: Order status can be “Cleared” or “Pending”

#6

Thank you, could you please define completion date?


#7

Reply to @misscrystal:



Hmmm. Completion date is the date the order became complete and thus became “Pending”.



Examples; you deliver 5/1/2014 and Buyer accepted and left positive review on 5/2/2014. 5/2 is the completion date. Or Buyer never accepted and the order auto-completed on 5/4. Then 5/4 is the Completion date.





How long for delivered order to Clear?

  • Upon delivery, orders take 0 to 3 days to “Complete” (3rd day is auto-complete).
  • Once “Complete”, it takes another 14 days for funds to “Clear”.
  • So funds “Clear” and are “Available” in 14 to 17 days.

    – You cannot connect your PayPal until you have funds “Available”.



    Fiverr Orders have Statuses.

    Go to your Sales Area and see a row with the Statuses listed below.
  • A drop down enables you to sort through the Categories.



    New



    Active (order is In Progress)
  • Active Orders can also be “InComplete” if Buyer did not submit information required (the Clock will not start). Seller can use the “Nudge” feature to alert Buyer to submit required info through the “Order Page”. Once Buyer submits info, Order Status becomes “In Progess” and the Clock tarts.



    Completed (order is delivered and one of the following occurss)

    A) Completed by Buyer.
  • Buyer accepts delivery and leaves a Positive review, a Negative review or No review.



    B) Auto complete (Buyer does not accept delivery and the Order “Auto Completes” in 3 days)

    Delivered (order is delivered, but Buyer hasn’t picked it up)
  • Buyer can “Reject/Request Modification”. And Seller must redeliver and the cycle restarts with A or B above.



    Cancelled (order was cancelled by Buyer or Seller)



    NOTE: Funds are not available until;
  • The order is completed (see Completed A / B above)
  • And the 14 day pending period expires

    – Funds available take up to 17 days (1 to 3 days + 14 day pending period)

#8

I have had orders that don’t complete for 20 or 21 days.



It makes it very difficult to track orders the way they do not put the name of the person who ordered a gig next to it under revenues. I have spent hours lately laboriously going through the clicking each one to find the name of the person who ordered the gig, trying to see when it was purchased and then completed and matching it to a sale on my revenue page. I can imagine spending a couple hours a day just trying to make sure I am being paid for each gig.



is there an easier way to verify that each gig is showing up on your revenues correctly?


#9

And this morning I had my “earned this month” on my analytics page drop down by $52.



The total there still does not correspond with anything I can see.


#10

When I get a new order, the amount of it does not seem to be added anywhere except on the sales page. I see my “earnings this month” goes up, but nowhere can I see that the amount of the sale is added.