Fiverr Community Forum

Why my gig image is not showing

I can edit and upload all other gigs but one gig is not working in the right way!
Gigs Gigs

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Give it 24 hours. Still messed up?

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Yeah, it’s still messed up!

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If you go into edit, does the image give an error?

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I think gig photo size should be: Dimensions : 550 Pixels by 370 pixels (minimum) which means width should be 550 pixels and height should be 370 pixels at-least. Image Size : Image size can be up-to 5 MB

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yes! but I can’t upload another image as well. size is perfect and everything is fine. Same Image was displayed 2 months ago but it’s not working now

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Size is perfect but don’t know why?

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What’s the error message?

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This is my file and it can be uploaded to another gigs but not the gigs with i want

Delete it and try to reupload it again.

I tried and failed :unamused:

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Okay. I’m out of ideas. (Unless it’s a file-type problem, like a .gif)

At this point, you’ll need to contact Customer Support.

Change Picture format, turn into JPG, JPEG format than upload, Hope it will be done. Thanks