Why my Response Time is 2 Hrs while i respond to everyone within few minutes through mobile

[jazibkhaleel]

I am seeing that response time in my account was 1Hr but now it has changed to 2 Hrs but i am responding to everyone within few minutes to maximum half an hour. Any suggestion to improve will be highly appreciated

[maemichitose]

Happens to me too, but I think they calculate it as average in the last 60 days. I’m not sure how, but that’s how I understand it.

[falconcreations]

Due to Average calculations